head of Operations

head of Operations
#Operations
Mô tả công việcJob Purpose:We are looking for a Head of Operations to oversee daily activities across functions .Head of Operations responsibilities include designing policies, overseeing customer service and implementing technology solutions. Head of Operations should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business. The Head of Operations is a member of senior most leadership teams and works in close tandem with Purchases, Sales, Marketing & other departments to achieve smooth customer-focused performance. Ultimately, you’ll ensure our operations run smoothly and that people are productive.Responsibilities:• Formulate business strategy with others in the executive team• Design policies that align with overall strategy• Implement efficient processes and standards• Coordinate customer service operations and find ways to ensure customer retention• Ensure compliance with local and international laws.• Manage contracts and relations with customers, vendors, partners and other stakeholders• Evaluate risk and lead quality assurance efforts• Oversee expenses and budgeting to help the organization optimize costs and benefits• Mentor and motivate teams to achieve productivity and engagement• Report on operational performance and suggest improvements• Drive cross-functional alignment on customer and operational priorities.• Strategically plan to enable our team to proactively respond to the dynamics of our networks, customers, and operations.• Ensure issues are tackled by understanding the root cause and creating the respective solutions to serve for Operations.• Plan, structure, and manage complex analyses concurrently to develop key insights and delivery performance enhancement pursuant to business goals.Yêu cầu công việcRequirements and skills:• Proven experience as Head of Operations, Operations Director or similar leadership role• Familiarity with all business functions including HR, finance, supply chain and IT etc.,• Good command of Vietnamese and English in both verbal and writing.• Experience with implementing polices procedures for all departments• Knowledge of data analytics and reporting• Good with numbers and financial planning• Outstanding communication and negotiation skills• Excellent organizational and leadership ability• Analytical mind and Problem-solving aptitude• Demonstrated ability or history of achievements to drive complex projects to completion with strong project management, communication, and influencing skills.• A strong leadership skill with innovative and growth mindset to drive team members to achieve team’s goalsRemuneration:As per industry norms .Quyền lợi được hưởngHealthcare PlanTravel OpportunitiesTeam ActivitiesThông tin khácNgày Đăng Tuyển30/03/2023Cấp BậcGiám Đốc và Cấp Cao HơnNgành NghềHành chánh/Thư ký , Dịch vụ khách hàng , Cấp quản lý điều hànhKỹ NăngOperation, Operation Management, Leadership, Chiến Lược Kinh Doanh, Data AnalyticsNgôn Ngữ Trình Bày Hồ SơTiếng AnhNộp hồ sơ liên hệNộp hồ sơ ngay
#Operations
Mô tả công việcJob Purpose:We are looking for a Head of Operations to oversee daily activities across functions .Head of Operations responsibilities include designing policies, overseeing customer service and implementing technology solutions. Head of Operations should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business. The Head of Operations is a member of senior most leadership teams and works in close tandem with Purchases, Sales, Marketing & other departments to achieve smooth customer-focused performance. Ultimately, you’ll ensure our operations run smoothly and that people are productive.Responsibilities:• Formulate business strategy with others in the executive team• Design policies that align with overall strategy• Implement efficient processes and standards• Coordinate customer service operations and find ways to ensure customer retention• Ensure compliance with local and international laws.• Manage contracts and relations with customers, vendors, partners and other stakeholders• Evaluate risk and lead quality assurance efforts• Oversee expenses and budgeting to help the organization optimize costs and benefits• Mentor and motivate teams to achieve productivity and engagement• Report on operational performance and suggest improvements• Drive cross-functional alignment on customer and operational priorities.• Strategically plan to enable our team to proactively respond to the dynamics of our networks, customers, and operations.• Ensure issues are tackled by understanding the root cause and creating the respective solutions to serve for Operations.• Plan, structure, and manage complex analyses concurrently to develop key insights and delivery performance enhancement pursuant to business goals.Yêu cầu công việcRequirements and skills:• Proven experience as Head of Operations, Operations Director or similar leadership role• Familiarity with all business functions including HR, finance, supply chain and IT etc.,• Good command of Vietnamese and English in both verbal and writing.• Experience with implementing polices procedures for all departments• Knowledge of data analytics and reporting• Good with numbers and financial planning• Outstanding communication and negotiation skills• Excellent organizational and leadership ability• Analytical mind and Problem-solving aptitude• Demonstrated ability or history of achievements to drive complex projects to completion with strong project management, communication, and influencing skills.• A strong leadership skill with innovative and growth mindset to drive team members to achieve team’s goalsRemuneration:As per industry norms .Quyền lợi được hưởngHealthcare PlanTravel OpportunitiesTeam ActivitiesThông tin khácNgày Đăng Tuyển30/03/2023Cấp BậcGiám Đốc và Cấp Cao HơnNgành NghềHành chánh/Thư ký , Dịch vụ khách hàng , Cấp quản lý điều hànhKỹ NăngOperation, Operation Management, Leadership, Chiến Lược Kinh Doanh, Data AnalyticsNgôn Ngữ Trình Bày Hồ SơTiếng AnhNộp hồ sơ liên hệNộp hồ sơ ngay